Privacy Policy

This Privacy Policy describes how SugarShield ("we", "our", or "us") collects, uses, and shares information about you when you use our mobile application and related services.

1. Information We Collect

We collect information to operate and improve the Service. The categories below reflect what the app and backend currently use.

1.1 Information You Provide

• Onboarding and profile details such as diabetes type, preferred unit, and insulin usage.
• Meal photos and inputs, including images, ingredient lists, and notes submitted for AI analysis.
• Favorites and search history for AI Chef suggestions.
• Support messages and contact email provided through the in-app support form.
• Report requests (date range and language) for export.

1.2 Information Collected Automatically

• Device and app data such as platform, OS version, device model, app version, and timezone.
• IP address collected when device metadata is saved.
• Device identifiers (Android ID or generated device ID stored in secure storage) used for trial enforcement and fraud prevention.
• Push notification token and permission status, if you enable notifications.
• Usage and diagnostic data, including screen views, scan events, errors, and feature interactions collected via analytics.

1.3 Information From Third Parties

• Subscription status and purchase metadata from RevenueCat and the Apple/Google app stores (we do not receive your full payment details).
• Service provider logs and analytics metadata from vendors that help us run the Service.

2. How We Use Your Information

• Provide core features such as meal analysis, AI Chef suggestions, history, and reports.
• Personalize results based on your profile and usage.
• Enforce scan limits, trials, and subscription entitlements.
• Send notifications you opt into and provide in-app support.
• Monitor performance, diagnose issues, and improve the Service.
• Protect against misuse, fraud, and security risks.

3. How We Share Your Information

• Firebase (Authentication, Firestore, Cloud Functions) for identity and data storage.
• Google Gemini API for AI analysis of meal images and ingredient inputs.
• Cloudinary for hosting uploaded meal images.
• Mixpanel for product analytics and diagnostics.
• RevenueCat for subscription and entitlement management.
• Expo Notifications, APNs, and FCM for push delivery.
• ipify (api.ipify.org) for IP address lookup.

We may also share information if required by law, to protect our rights, or in a business transaction. We do not sell your personal information.

4. Data Retention

We retain information as long as needed to provide the Service, comply with legal obligations, and resolve disputes. You can clear certain data in the app (meals, favorites, and search history). Account, trial, and subscription metadata may remain for compliance and fraud prevention. Some data may persist in backups for limited periods.

5. Your Rights and Choices

• Update your profile in the app.
• Clear meal data, favorites, and search history from the Profile screen.
• Request a data export (PDF report) in the app if available.
• Disable push notifications in your device settings.
• Contact us to request account deletion or additional access requests.

6. Data Security

We use reasonable safeguards to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, please contact us so we can delete it.

8. International Data Transfers

Your information may be processed in countries other than your own, including the United States, where our service providers operate.

9. Third-Party Services

The Service relies on third-party providers whose privacy practices are governed by their own policies. We are not responsible for their practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date and, where required, provide additional notice.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]